Technical support
Technical support of a product after purchasing
After purchasing AdvantShop. NET license you receive either 30-day free technical support assistance or 40 technical support points.
Base definitions for technical support parameters (support points)
Technical support point is equal to a certain amount of support work.
For example, 5 points are equal to a small, general product consultation without investigating directly on your store.
10 points may include problem resolution, proper AdVantShop.NET-based store configuration or consulting on software architecture.
20 points may include a small code modification on customization performed directly on your server.
Points are granted to you after purchasing a product or buying a paid support. Point deduction is done after your approval of a completed work.
Bug fixing policy
We guarantee to provide bug fixes for a product at no additional cost.
This rule is applied to base product versions which were not modified/customized by third-party developers.
Paid technical support
Paid support can be provided either via monthly or pre-paid point-based system.
Our support includes resolution for the following questions:
- Consulting on AdVantShop.NET features;
- Assistance in configuring your online store based on AdVantShop.NET;
- Minor modifications not related to code changes performed by yourself;
- Integration of new features from new versions into your online store.